Agency Taps ZyIMAGE Document Imaging and Full-Text Retrieval Solution to Support Credit Debit and Fare Adjustment Divisions

Bagshot, February 23, 2004 - ZyLAB, an established market leader of document imaging and full-text retrieval software, today announced that the Washington Metropolitan Area Transit Authority (WMATA), operator of the second largest rail transit system and the fifth largest bus network in the United States, has selected ZyLAB to provide support for its Fare Distribution and Sales group. ZyLAB's document imaging and full-text retrieval solution, ZyIMAGE, is helping the Authority manage credit/ debit chargeback activity and also supports the fare adjustment tracking of fare cards that need to be replaced or adjusted.

"ZyIMAGE enables our organization to improve overall service-to-the-citizen by helping us collect and maintain information necessary for catching fraud and theft as well as instantly addressing customer inquiries," said a spokesperson at the WMATA. "When we set out to look at document imaging systems we met with several vendors but in the end we selected ZyLAB's ZyIMAGE solution based on its ease-of-use, ability to address our multiple requirements, and cost."

The Treasurer's Office is responsible for tracking credit card activity by customers generating several hundred thousand transactions per month. A percentage of those transactions prove to be invalid as a result of fraud or machine malfunction. Information related to stolen credit cards and charge backs is now scanned into the system and accessible from multiple WMATA locations. Using ZyIMAGE, WMATA users now have access to information instantly at their fingertips and can cut off a stolen credit card or begin investigating charge backs to see if there is fraudulent activity.

The Fare Distribution and Sales group is responsible for replacing damaged or malfunctioning passes and fare cards as well as providing refunds to customers as appropriate. Customers with damaged or malfunctioning passes are given a fare adjustment envelope that includes a receipt number that is mailed to the WMATA. ZyIMAGE plays a pivotal role in the retrieval process. As envelopes are mailed to the WMATA they are immediately scanned into the ZyIMAGE system. Now when a customer calls in looking to obtain a status on their fare card or refund, the information is found almost instantaneously via the scanned in receipt number.

About ZyIMAGE
ZyIMAGE offers government organizations a DoD 5015.2-compliant, full XML framework for information storage and integration. During the last two years, ZyLAB has worked in close cooperation with the United Nations War Tribunals and several other classified defense and intelligence organizations to develop the latest version of ZyIMAGE . Key features and benefits of ZyIMAGE include:

- Open technology: full XML framework, based upon browser technology (HTTP only) and APIs for integration with other applications
- Scaleable and secure product and data architecture: from flat file systems to Oracle XML
- Advanced full-text retrieval including scalable fuzzy search, relevance ranking, advanced hit highlighting and hit navigation in imaging
- Integration with 3rd party NLP and translation products (L&H, Inxight, Xerox Grenoble, DMP, Apptek, Globeware)
- Support for over 200 languages, including Arabic, Farsi, Russian, Chinese, Korean and Japanese, plus automatic language recognition for scanned documents
- Support for over 270+ electronic file formats, including e-mail and its attachments
- Extensive business logic for law enforcement, legal, professional back-office, knowledge management and RMA applications

About ZyLAB
ZyLAB North America LLC is a fully owned subsidiary of ZyLAB Technologies, a fast growing and profitable group of companies. Twenty years ago, ZyLAB developed ZyINDEX, which went on to become the preferred solution for searching large collections of electronic files in PC environments. In 1991 ZyLAB created its signature product, ZyIMAGE, the best search engine available for large digitized paper and electronic file collections. Now, ZyLAB's evolution continues with ZyIMAGE 5.0, which includes a full open-source XML framework and supports paper, electronic files and e-mail. ZyIMAGE 5.0 forms the backbone of ZyLAB's fully customized document archiving, searching, retrieving, organizing and sharing solutions for professionals in the legal, law enforcement, corporate governance and financial fields. Worldwide, ZyLAB has over 300,000 current end users and has active operational installations in more than 7,000 sites. ZyLAB provides our clients prompt and local service from our offices in the USA, Europe and Asia. For more information, visit: www.zylab.co.uk.

Media Contact:
Charlotte Louveaux
Phone: +44 (0)1276 850970
Charlotte@zylab.com