ZyLAB Solution Tackles Paperwork Challenge; Helps Track and Process Manufacturer's Ordering, Billing and Delivery Information

July 12, 2004 - Bagshot - ZyLAB, an established market leader of document imaging and information retrieval software, today announced that R&F Metals, a manufacturer of iron, metal, and vinyl ornamental railings for builders, contractors and homeowners has implemented and is using the ZyIMAGE document management system. R&F Metals called on Light Industries, a ZyLAB reseller and full-solutions technology provider with customers throughout the mid-Atlantic region to provide a solution to address the manufacturer's paperwork challenge.

R&F Metals required a solution to help it efficiently and accurately track and process all vital ordering, billing and delivery information. After a thorough analysis of R&F Metals' business challenges, Light Industries provided the manufacturer with ZyIMAGE - a robust, scalable and affordable document management system. ZyIMAGE has enabled R&F Metals to manage, share and retrieve information online, in the main office as well as at remote locations. As a result, R&F Metals has seen significant savings in labor and storage costs as well as increased staff productivity and improved customer service.

"Our challenge was using non-automated processes and managing large amounts of paperwork, which were slowing down customer service and filling up limited office space. ZyIMAGE allows our employees from any location to manage, share and retrieve documents online, quickly and securely," said Lee Flynn, Operations Manager, R&F Metals. "Before implementing ZyIMAGE we faced many of today's typical business challenges when relying on lots of paper documents. Now, all of these paper documents are online in their original formats and we can easily and quickly obtain information, thus resulting in improved customer service and overall operational efficiency. No organization should be without this type of solution."

In implementing this enterprise-wide ZyIMAGE solution, Light Industries scanned and indexed all paper-based documentation, including handwritten customer order sheets, invoice contracts, delivery receipts, and so on. As part of the ZyIMAGE solution, the Light Industries team then provided disaster protection, remote access to paper-based and electronic documents and the ability to share documents via R&F Metals' network. Key benefits from this implementation include improved search and retrieval capabilities; reduced paper; instantaneous (onsite and remote) access of information including notes/details, past history, and pricing; decreased errors in customer orders and improved customer service; and increased staff productivity and business efficiency.

About Light Industries
Light Industries offers network and security services, custom web and software development, customer relationship management, and niche consulting services to small to mid-sized organizations and divisions of larger organizations in the Mid-Atlantic region. With over 20 years of experience, it is ranked as one of the top technology companies in the Greater Baltimore region. For more information, please visit the Web site at www.lightindustries.com.

About ZyLAB
Founded in 1983, ZyLAB is the leading provider of document imaging and paper filing software that helps Global 2000 companies and governments digitally file and manage millions of pages of paper and electronic documents. ZyLAB's comprehensive investigative capabilities, with its high quality search and retrieval features supporting over 200 languages, gives users the ability to organize and easily share all information online.

With over 7,000 installations worldwide and over 300,000 users, ZyLAB has a wide breadth of experience and knowledge across a variety of different industries and business applications. Our clients include such US Government organizations as the FBI, Department of Homeland Security, Department of the Treasury, Department of Justice, SEC, Department of Agriculture, Department of Commerce, IRS, Nuclear Regulatory Commission, Department of Labor, State Department, Amtrak's OIG, Office of Personnel Management, Department of Defense and all branches of the US military, as well as such well known companies as the New York Stock Exchange, Pepsico, Riggs Bank, Anheuser-Busch, and Walt Disney. The company has offices located in McLean, Virginia, and in the U.K., Germany, Spain, France, the Netherlands, Singapore and Australia to provide local service to its global client base. For more information visit www.zylab.co.uk